At Extrusion Suite ("we", "our", or "us"), accessible from extrusionsuites.in, protecting the confidentiality, integrity, and privacy of our manufacturing clients, website visitors, and platform users is our paramount responsibility. This Privacy Policy details how we collect, process, store, and safeguard data across our website and cloud ERP software platform.
1. Scope of This Policy
This policy applies to information collected through our official website (https://extrusionsuites.in), demonstration booking requests, customer communications, and the Extrusion Suite cloud software platform utilized by aluminium extrusion facilities.
2. Information We Collect
We collect information strictly necessary to provide industrial software services and facilitate commercial inquiries:
- Contact & Account Information: Name, professional email address, corporate phone number, company name, plant location, and role when you request a product demo or register for platform access.
- Plant Operational Telemetry: When operating the Extrusion Suite platform, authorized users input operational records (such as work order numbers, alloy specifications, press shift logs, downtime entries, and inventory levels). This data remains the exclusive property of the customer organization.
- Technical & Log Data: Browser type, operating system, IP address, referral URLs, timestamps, and page interaction records collected automatically to ensure platform stability, prevent unauthorized intrusions, and optimize system responsiveness.
3. How We Use Your Information
We process collected data exclusively for valid business and operational purposes:
- To deliver, maintain, synchronize, and support the Extrusion Suite cloud ERP ecosystem.
- To fulfill requests for live platform demonstrations, technical consultations, and product updates.
- To maintain robust security safeguards, verify authorized users, and enforce tenant-level access isolation.
- To analyze aggregated platform performance metrics, enabling continuous optimization of industrial response times and user interface efficiency.
4. Data Isolation & Infrastructure Security
Extrusion Suite incorporates enterprise-grade security protocols tailored to mission-critical manufacturing operations:
- Encryption: All data transmitted between client devices (desktop browsers, industrial floor tablets) and our infrastructure is secured using modern TLS 1.3 / HTTPS encryption. Data at rest is encrypted using AES-256 standard protocols.
- Multi-Tenant Isolation: Customer records, dies, alloys, bills of materials, and production logs are strictly isolated using segregated data stores and role-based access controls (RBAC).
- Hosting Architecture: Production services are hosted within SOC-2 certified cloud data centers with continuous monitoring, redundant failover capabilities, and scheduled automated backups.
5. Cookies and Web Analytics
Our website utilizes strictly necessary cookies to ensure navigation functionality and maintain session security. We do not sell your personal information or deploy intrusive tracking cookies to third-party ad networks.
6. Data Retention & Rights
We retain operational data for the duration of the customer contract and as required to meet regulatory and auditing requirements. Client organizations maintain full rights to export their production records, request archival data backups, or request data deletion upon service termination.
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect evolving legal standards or platform capabilities. Any updates will be posted directly to this page with an updated "Last Updated" timestamp.
8. Contact Our Privacy Team
If you have any questions, compliance requests, or inquiries regarding our data protection practices, please contact our team:
- Email: privacy@extrusionsuites.in
- Inquiries: Contact Form / Book a Demo
- Platform: Extrusion Suite — The Cloud ERP Built for Aluminium Extrusion